T's & C's

20% off Swarovski – June 2013

  • Promotion begins Tuesday 11th of June and ends Tuesday 18th of June at 12am AEST
  • 20% off available on products containing Swarovski elements
  • Prices are as marked
  • Available in boutiques and our eboutique
  • Products included in the promotion: Miss Indulgence, Mrs Opulence, Mrs Diamond, Miss Twinkle, Crystal Encrusted Clutches and Crystal iPhone Covers.
  • Products excluded in the promotion: Mrs Sweetheart.

Mid-Year Sale - May 2013 - Sale Up to 70% off - Terms & Conditions

For SALE Items – Up to 70% OFF:

  • You have 30 days from the date you receive your order to return sale items for a credit note only.
  • You can send your returns back to us at any stage during our sale return period.
  • As per our usual terms and conditions for returns, you have 30 days from the date you receive purchase to return your item.
  • For hygiene reasons, we cannot accept ANY returns or exchanges on earrings.
  • Any items returned must be in perfect condition and be unworn.
  • Please note that we will not refund your money for change of mind purchases or incorrect size.
  • Please note that we do not offer free postage for the return of sale items.  When returning goods to the Head Office, expenses must be paid for by the customer.
    Please send your returns to our head office address to be processed:
    PeepToe Online Returns
    Unit 4, 19-21 Bourke Road
    Alexandria
    NSW 2015

Additional information

  • Please note your order is FINAL once it has been placed. No changes can be made.
  • Additions to your order cannot be made - please place a new order.
  • Unfortunately we cannot amend shipping addresses once the order has been placed.
  • Only one gift card can be used per order.
  • Only one promo code per order.
  • Unfortunately sale items do not qualify for free gift wrapping.
  • If an item is out of stock on your order we will contact you as soon as possible. Unfortunately we will be unable to offer exchanges however will be more than happy to offer a refund or credit voucher depending on how your order was made.
  • If your order has multiple items, and one/some are out of stock, we will still send out the remainder of the order with a notification letter advising that an item/s was out of stock.
  • PeepToe use Star Track Express for Australian orders.
    • Delivery will be made within approximately 3-10 business days from the day of purchase, due to the high volume of orders we receive during this time.
    • A signature is required on delivery; therefore we recommend a business address in order to avoid a redelivery fee of $15.
    • A tracking number will be emailed to you upon despatch, please track your order here: http://www.startrackexpress.com.au/
    • We do not deliver to PO Boxes as a signature is required upon delivery.
    • Shipping within Australia is free for orders over $199. Any orders below $199 will be charged at a flat rate of $15.
  • PeepToe delivers internationally using FEDEX. Delivery will be within 10-15 business days from the day of purchase. A signature is required upon delivery; therefore we recommend a work address in order to avoid a redelivery fee.
  • Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping. You will be responsible for additional charges that incurs for customs clearance; PeepToe has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; PeepToe recommends that you contact your local customs office for further information.
  • A tracking number will be emailed to you upon despatch, please track your order here: http://www.fedex.com/

25% off Full Price Product – Terms & Conditions - ENDS 31.05.2013 AT MIDNIGHT AEST

  • You can receive a full refund for any full price product marked down to 25% if they are sent back within 14 days from them arriving to you.
  • Please note that we do not offer free postage for the return of discounted items.  When returning goods to the Head Office, expenses must be paid for by the customer.
    Please send your returns to our head office address to be processed:
    PeepToe Online Returns
    Unit 4 / 19 - 21 Bourke Road
    Alexandria
    NSW 2015
  • Any 25% off items sent back to head office after 14 days from delivery will not be eligible for a refund.
  • Any 25% off items sent back to head office within 30 days of delivery will be reimbursed with a PeepToe credit note to the amount of their purchase.
  • Please note that there may delays in the processing of your return due to the busy sale time.

 

Birthday $25 Voucher

  • Voucher can only be redeemed online.
  • Voucher can only be redeemed once.
  • Minimum spend $50.
  • Voucher is sent to subscriber 1 week before birthday.
  • Code cannot be used in conjunction with any other promotional code.
  • Code must be entered at checkout. Code cannot be applied to order after the order has been made.
  • Voucher cannot be redeemed at PeepToe boutiques.

Join the Clique $25 Voucher

  • Voucher can be used online or in store
  • To use in store show the email at point of sale
  • Minimum spend $199
  • Code cannot be used in conjunction with any other promotional code.
  • Code must be entered at checkout. Code cannot be applied to order after the order has been made.
  • Voucher can only be redeemed once

 

General T&C's

  • Advertised prices are in Australian dollars and include GST. Typographical errors may occur, in which we shall make best endeavour to rectify, but are not responsible for.
  • No information on this website regarding any product or service available for purchase constitutes a warranty or promise in respect to those products. 
  • At PeepToe we make every effort to display the products and colours as accurately as possible. However as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

  • Sale items as well as larger products (handbags) will not be gift wrapped, they will be bubble wrapped for delivery.

  • For hygiene reasons, we cannot accept ANY returns or exchanges on earrings.
  • PeepToe will not be held responsible for any damage to any products after delivery.
  • You are liable for any taxes, or charges or duties applicable to your country, other than GST that may arise from the processing of your order.
  • If a refund is warranted, you will only be able to be refunded via the method in which you paid.
  • Gift Voucher Key Terms & Conditions Of Use - All PeepToe vouchers expire after 12 months. Treat this card like cash. Defaced, mutilated, lost or stolen cards will not be replaced, refunded or redeemed.
  • This card is : Redeemable for merchandise or services at participating PeepToe Boutiques & our eBoutique. Not redeemable for cash. Must be redeemed before the expiry date shown on the card. Will be void and may not be redeemed after expiry date.
  • Cannot be reloaded, is partially redeemable. Cash will not be given for any unused balance.
  • Unused balance on expiry of this card will not be refunded or credited.
  • Purchases exceeding available balance require the difference to be paid by another method.
  • Voucher cannot be applied to order once the order has been placed.
  • By using this website you show that you agree to all the above conditions.
  • You agree to submit to the exclusive jurisdiction of the courts of Australia in the event of any dispute in relation to the use of this site.
  • Please note as of October 2011 there has been a price increase of the style Miss Indulgence.

 

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

PeepToe reserves the right to review, change or modify existing these Terms and Conditions due to external market factors or other extenuating circumstances.

 

SHIPPING & RETURNS

Shipping within Australia

  • Shipping within Australia is free for orders over $199. Any orders below $199 will be charged at a flat rate of  $15.
  • We recommend that all packages are sent to a company/business address for faster delivery. If the parcel is undelivered and needs to be resent, the customer will be charged an additional administrative fee of $15.
  • Delivery is Monday - Friday.

 

International Shipping Information

  • Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping. You will be responsible for additional charges that incur for customs clearance; PeepToe has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; PeepToe recommends that you contact your local customs office for further information.
  • Please visit our Shipping & Returns page for international shipping rates.

 

RETURN POLICY:

We gladly offer free returns on all FULL PRICED PRODUCT unworn and in perfect condition within 7 days of purchase for Australia based customers only.

If you want to return something purchased on this current site, and you are a Member, follow these steps; after logging in, simply go to "Member Home" then under "Your Orders" click "View" next to the appropriate order. After clicking through, you will see a list of the product(s) you purchased - simply click "Return Product" next to the product(s) you want to return.

If you are not a member on our site, simply email us at online@peeptoeshoes.com.au with your full name, order number and address, and we will send you a pre-addressed Express Post bag.

When you receive the Express Post Satchel, please include a copy of your invoice as well as a reason for the return. If you do not include this paperwork, your processing time could be delayed.

If you would like to return product bought on SALE, then unfortunately we cannot offer you the free returns policy. Please post the product(s) back to;

PeepToe Online Returns

Unit 4, 19-21 Bourke Road                                                                                                                                 

Alexandria NSW 2015

 

Full Priced Returns:

  • We want you to be happy!  If your full price shoes don't fit, you want to change them or you're simply not happy with your purchase, you are welcome to send your product back to us in its original condition and packaging within 7 days to receive a full refund. After 7 days returns will be accepted within a 30 day period from the date of purchase and will be eligible for a credit note only as reimbursement.
  • In the event that you are eligible you will receive the following notification:
  1. If you paid by credit card/direct deposit you will be refunded the return amount back into the same account.  This may take 2-3 working days to clear.  You will be notified by email once your refund has been processed.
  2. If you paid by gift card you will be refunded the return amount onto a new gift card.  The voucher code and pin number will be emailed to you as confirmation that this refund has been processed.
  • Please note that PeepToe offer ONE free return per order.
  • For hygiene reasons, we cannot accept ANY returns or exchanges on earrings.
  • Unfortunately we CANNOT allow customers onto our warehouse and PeepToe head office premises to swap shoes over for a different size or for any other reason. This is company policy.
  • All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer. Customers will be liable for shipping costs if products are deemed to have been returned in an unacceptable condition.
  • We cannot process your return until we receive your goods.  All returns must be accompanied by a proof of purchase.
  • Please note that the turnaround time for your Express Post Satchel is 2-3 days, and the turnaround time for the online voucher is approximately 2-3 working days once the goods are received. This could be extended during our Online Sale, and we appreciate your patience.

Sale Returns:

  • You have 30 days from the date you receive your order to return sale items for a credit note only.
  • Sale returns are not eligible for refunds and will ONLY be reimbursed via credit note. This credit note will be emailed to the customer after their return has been processed.
  • Please ensure the return is sent back to us using registered post. Unfortunately we cannot be held accountable for parcels going missing, therefore we advise you take note of a tracking number when returning the goods. Please include a copy of your invoice so that the return can be processed.
  • Product must be unworn and in original condition.

 

International Returns:

If you wish to return an international order due to change of mind or incorrect sizing, you will be required to send the product back of your own accord, and if you send it back within 14 days of receiving it you are entitled to a refund - minus the shipping cost ($30 AUD for New Zealand, $50.00 AUD for the rest of the world). If you return an international order due to change of mind or incorrect sizing after the 14 day period, but within 60 days from purchase, you are eligible for a credit note to the value of your purchase - minus the shipping cost ($30 AUD for New Zealand, $50.00 AUD for the rest of the world).

Faulty Returns:

Products which are deemed to be faulty by our quality control department will be refunded in the same way which the order was paid. We will only refund you your monies in the event that the goods purchased are faulty, provided the fault is not due to wear and tear, and is a manufacturing fault. This will be determined on the return of the item and once assessed.

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