Frequently Asked Questions
How do I know if an item is in stock?
If an item is out of stock, it will say it highlighted in grey beneath the thumbnail of the item. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
What payment methods does PeepToe accept?
Credit Card - Visa and MasterCard.
Pay Pal - Register here: paypal.com.
** Please note we do not accept American Express at this stage.
Which countries does PeepToe ship to?
We ship everywhere, except for Greece at this stage.
Does PeepToe ship to Post Office boxes or Freight Forwarding addresses?
We can ship to a Post Office box but we don't recommend it. See our Shipping & Returns page for more info.
How much duties and taxes will I have to pay?
Customs policies vary from country to country; PeepToe recommends that you contact your local customs office for further information.
Does PeepToe ship to multiple addresses?
Unfortunately, you may only ship to one address per order.
How soon can I get my order and how much will it cost?
It will take up to 3 days for you to receive your order. Shipping is free for orders over $199 Australia wide. Any orders under $199 will incur a shipping fee of $15.
For international shipping info, go to our Shipping & Returns page for more info.
Do you offer same day delivery in Australia?
No, not at this stage.
What packaging will my order be shipped in?
Your order will be delivered to you in our luxurious signature boxes which not only look fabulous, but make the perfect storage solution! Large items such as handbags will be wrapped in protective wrapping.
Is my package insured?
All items are insured against theft and accidental damage whilst in transit from PeepToe to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
Do I need to sign for my order?
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature, and we recommend you ship to your business address, or somewhere that someone will be available to sign for the delivery.
Can I change my shipping address after my order has been dispatched?
You can change your shipping address by contacting us. Please note you will need to notify us within 1 hours of placing the order.
Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
How will I know you received my order & when will payment be deducted?
After you place your order, you will be sent an email confirming that it has been received. The payment is deducted at the time of the order.
Can I track my order?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
Where is my order?
Australian Orders will take approximately 3 business days from the date of purchase to arrive to you.
How do I return or exchange an item?
Please view our Shipping & Returns page for full information.
Will I be refunded the full value of my order?
We refund for full price unworn product returned to us within 7 days of purchase.
We will also refund if you receive product that is faulty or if the product(s) are out of stock.
Is my personal information kept private?